Choose Connection Over Conflict

It feels good to win an argument. But in every fight there's a loser too, and your counterpart may leave the discussion feeling discouraged and disengaged. Instead of combating, try connecting: Set rules of engagement. If you're heading into a meeting that could get testy, outline rules to make it a productive, inclusive conversation. For example, make sure everyone has enough time to explain ideas without being interrupted. Listen with empathy. Make a conscious effort to speak less and listen m...